Support

Welcome to IS support. This site was created specifically to provide information and answers to IT issues that we believe members of Auxiliary and Business Services would benefit from having access to. This site provides online information and access to documents dealing with Outlook (email) issues, Blackboard training, FoodPro training and general Forms for IT requests (new accounts, network access, etc), and a vast array of other topics. If you have a question, you may find the answer here.

Scope of Support

The Infrastructure and Support group provides complete support for any issues related to IT for the entire department of Auxiliary and Business Services.

The department of Auxiliary and Business Services (“ABS”) consists of a vast array of special areas. Each of these areas has specific needs from the IT group and we work daily to anticipate those needs and exceed the expectations of our customers. The areas that make up the ABS department are (with the building in which they are located in parentheses):

  • Housing and Food Services (All Over)
  • Residential Computing (In All Residential Areas)
  • Bryce Jordan Center (BJC)
  • Fleet Operations (Fleet Building)
  • Parking Office (Eisenhower Parking Deck)
  • General Stores (General Store/OPP)
  • Multimedia and Print Center (Hostetter Building)
  • Auxiliary Services Marketing Office (Hostetter Building)
  • Purchasing (Procurement Building)
  • Commonwealth HFS Campus Operations
    • Altoona Campus
    • Beaver Campus
    • Berks Campus
    • Behrend Campus
    • Harrisburg Campus
    • Hazleton Campus
    • Greater Allegheny Campus
    • Mont Alto Campus
    • Schuylkill Campus
  • Non-HFS Commonwealth Campus id+ Offices
  • id+ Office (HUB)
  • ABS Finance and Business (HFS and Hostetter Buildings)
  • Lion Surplus (Salvage Building)
  • Travel Services (Procurement Building)
  • Licensing (Hostetter Building)

In addition to these “in-house” areas, we also provide limited support to areas outside of our department, including:

  • Residence Life
  • Merchants belonging to the LionCash+ System
  • Intercollegiate Athletics
  • The Creamery
  • Police Services
  • Hospitality Services

Job Management System

The IS group uses an in-house application called the Job Management System (“JMS”) to manage all Support and Development issues that come in to the group. This web-based application allows us to assign resources and define time frames inside of which individual requests need to be resolved. It allows staff to structure their workdays and allows managers to analyze how effectively we’re getting things done. Part of the JMS was designed to keep the staff who are calling for support informed of what’s going on. When a job is opened, changed and closed the person who requested the support will receive an email alerting them that something has been done. The email will have a link that allows the customer to review what steps are being taken and when they can expect resolution. Once the job is completed, you will receive an email with a link asking you to complete a survey. Please take a few moments to complete this survey.